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Ethan
FrontLine Agent (Seasonal)
Contato
Competências
Utilized JavaScript for front-end development using frameworks like React and Angular.
Applied Python for backend services and automation scripts in various projects.
Designed and optimized relational databases, writing complex queries for data retrieval.
Managed version control for multiple projects, facilitating collaboration and code integrity.
Participated in sprint planning and daily stand-ups to support iterative development cycles.
Formação acadêmica
Resumo
Experienced Software Engineer specializing in full-stack development with a focus on creating scalable web applications.
Principais conquistas
- Led the development of a customer portal that increased user engagement by 30%
- Integrated third-party APIs, enhancing application functionality and user experience
- Collaborated with cross-functional teams to deliver multiple projects on time and within scope
Experiência
FrontLine Agent (Seasonal)
Sell Medicare plans, Be knowledgeable of the Medicare plans and services provided by insurance carriers by creating accurate quote and enrolment activities, Record all required paperwork from client’s interactions to ensure compliance
Tech Support/ Customer Support Agent
Provided professional customer services and tech support to clients, Go over policies and warranties, Answered customer inquiries via phone, email, and in-person., Direct customers to online resources., Update customer records in the system, including notes about interactions., Pitch ideas for improving customer care., Create and maintain reports about customer interactions.
Work At Home Agent
Take inbound calls and make outbound follow up calls, Make outbound calls to servicing companies and update billing information process claims., Kept records of customer complaints, Handled emails, inbound calls, and outbound calls, Booked appointments, Managed customer accounts, Wrote call center scripts, Assisted with technical support duties