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Felix
Bilingual Operations Supervisor (Oscar Health)
Contato
Competências
Experiencia demostrada en English (CEFR C1 Advanced).
Experiencia demostrada en Professional Healthcare Interpretation.
Experiencia demostrada en Medical Insurance (Oscar Health).
Experiencia demostrada en Claims Billing.
Experiencia demostrada en Prior Authorizations.
Formação acadêmica
Idiomas
Resumo
Bilingual Operations Supervisor (Oscar Health) buscando nuevas oportunidades
Experiência
Bilingual Operations Supervisor (Oscar Health)
Supervised, mentored, and coached an operational team of agents managing medical insurance accounts for Oscar Health.. Monitored live operations and quality assurance standards to ensure full compliance with healthcare privacy protocols and client SLAs.
Bilingual Financial Collections Representative (Lending Point)
Managed delinquent customer accounts through clear, empathetic, and persuasive bilingual communication.. Negotiated payment restructuring plans, settlements, account closures, and re-budgeting authorizations tailored to customer needs.. De-escalated intense customer disputes regarding billing statements and payment histories while recovering client assets.
Bilingual Customer Service Specialist (Oscar Health)
Delivered specialized bilingual customer care for Oscar Health members, assisting with benefits navigation, coverage details, and billing.. Handled pre-authorization inquiries and complex medical claim processes, accurately bridging communication between healthcare providers and patients.