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María
Program Manager & Human Resources Operations
Contato
Competências
Managed multiple organizational programs ensuring efficient workflows and team supervision.
Handled full-cycle recruitment, employee onboarding/offboarding, conflict resolution, and staff development.
Designed staff training, development plans, and culture-building initiatives for team growth.
Developed tools and implemented automation to improve operational efficiency and communication.
Managed digital case records and supervised intake processes to ensure accurate and timely client service.
Formação acadêmica
Idiomas
Resumo
Experienced in managing teams, streamlining HR and operational processes, and developing training programs in nonprofit and educational settings.
Principais conquistas
- Supervised multiple legal teams, overseeing up to 15 personnel, and managing HR workflows.
- Led organization-wide platform transitions and trained new HR staff to ensure seamless onboarding.
- Implemented automation systems to enhance operations, performance tracking, and documentation.
Experiência
Program Management & Human Resources
Supervised multiple legal teams; up to 15 people. Assuring the efficient workflow related to HR platform, onboarding and offboarding, operations, recruitment cycle administrative chores and staff training., Led organization-wide platform transitions and trained the incoming HR manager., Managed HR...
Intake Coordinator
Supervised the intake team for client calls and case evaluations for immigration relief., Conducted case reviews, explained services, and ensured accurate follow-up., Improved internal processes to reduce response times and increase client satisfaction.
Intake Assistant
Conducted preliminary interviews and gathered essential case data., Managed accurate digital case records.
English Teacher (Elementary & Secondary)
Taught English and Human Development; designed Cambridge-aligned lesson plans., Led group tutoring, parent meetings, and provided socioemotional support.