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Florelly
English Teacher
Contato
Competências
Led classroom activities and team collaboration to foster a productive learning environment and efficient service delivery.
Proficient in utilizing technology for lesson planning, assessments, and customer support to enhance engagement and efficiency.
Skilled in conveying information clearly and effectively in diverse settings, including education and customer service.
Able to coordinate multiple tasks efficiently, ensuring smooth operations in educational and airline environments.
Formação acadêmica
Idiomas
Resumo
Versatile professional with expertise in teaching, customer support, and airline assistance. Holds multiple degrees and demonstrates strong leadership, communication, and organizational skills to drive positive outcomes.
Principais conquistas
- Designed and implemented curriculum-based plans for English learners, enhancing communication skills across multiple proficiency levels.
- Optimized customer service processes at Teleperformance, increasing customer satisfaction and resolution efficiency.
- Streamlined passenger assistance procedures at Delta Airlines, improving boarding efficiency and security compliance.
Experiência
English Teacher
Planned and taught English lessons (A1–C2) using varied methods and technology., Designed curriculum-based plans, assessed work, and gave feedback., Encouraged communication and critical thinking., Maintained a supportive classroom, managed behavior, and provided extra help., Collaborated with staff and kept records updated.
Customer Service Representative
Greeted customers, assisted with product questions, orders, and checkout., Handled complaints and returns., Supported app navigation, online orders, and pickups., Provided sales information and product recommendations.
Airport Representative
Greeted passengers, verified documents, issued boarding passes, and managed luggage., Assisted with flight changes, special needs, and complaints., Coordinated boarding and ensured security protocols were followed.