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Florentino
Bilingual Costumer Service Agent
Contato
Competências
Applied project management principles to oversee software development lifecycle from initiation to delivery.
Implemented Scrum and Kanban practices to improve team productivity and project transparency.
Engaged regularly with clients to clarify requirements, provide updates, and gather feedback.
Allocated team members and assets efficiently to maximize project throughput.
Identified potential project risks and developed mitigation plans to reduce impact.
Formação acadêmica
Resumo
Experienced Project Manager specializing in software development with a proven track record of delivering projects successfully.
Principais conquistas
- Led cross-functional teams to deliver software projects on time and within budget.
- Coordinated with clients to gather requirements and ensure satisfaction.
- Managed project schedules, resource allocation, and risk mitigation strategies.
Experiência
Bilingual Costumer Service Agent
Technical troubleshooting and guidance for US/Canada/Australia customers.
Medical Interpreter
Consecutive Interpretation for Hospitals and Clinics in the USA.
Interpreter
Consecutive interpretation for hospitals and clinics, assistance to insurance companies and banking entities in USA.