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Frinette
Technical Support representative
Contato
Competências
Utilized CRM tools like Salesforce and Zendesk to manage customer data and support interactions effectively.
Provided technical support for software, mobile devices, and telecom services, resolving issues efficiently.
Handled high-volume inbound and outbound calls for customer support, technical assistance, and sales growth.
Conducted customer interactions bilingually in English and Spanish, enhancing service accessibility.
Cross-sold products and services, achieving over 120% of monthly sales targets.
Formação acadêmica
Idiomas
Resumo
Dedicated to delivering exceptional customer service with technical expertise across telecom and tech industries. Skilled in CRM, team training, and achieving sales goals.
Principais conquistas
- Handled high-volume inbound calls at Samsung, providing technical support and customer assistance.
- Mentored new hires at Time Warner Cable, improving team efficiency and service quality standards.
- Implemented retention strategies at Altice, reducing customer churn by 15% and cross-selling products to exceed sales targets.
Experiência
Technical Support representative
handle hight volume inbound calls providing technical support
Senior Customer Service Representative
Handle high-volume inbound calls providing technical and billing support for major telecom clients., Train and mentor new hires, improving team performance and adherence to quality standards., Cross-sell products and services, achieving 120% of monthly sales targets.
Customer Support & Sales Agent
Delivered outstanding customer assistance via phone and email, handling an average of 80+ calls per day., Assisted in technical troubleshooting for software and mobile devices., Implemented customer retention strategies that reduced churn by 15%.