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Gabriel
Customer Support Representative EN SP
Contato
Competências
Demonstrated experience with AI Writing (ChatGPT).
Demonstrated experience with Voice Generator (ElevenLabs).
Demonstrated experience with Pexels & Pixabay (Licensed Media).
Demonstrated experience with Adobe Photoshop.
Demonstrated experience with After Effects.
Formação acadêmica
Idiomas
Resumo
Customer Support Representative EN SP open to new opportunities
Experiência
Data Specialist
Processed and structured large volumes of business data for integration into client platforms.. Ensured data accuracy and consistency through detailed validation and quality checks.. Collaborated with cross-functional teams to optimize data workflows and improve turnaround times.. Utilized internal tools and systems to manage and delivered structured datasets efficiently.
Inventory & Logistic Analyst
Analyzed inventory levels to guarantee product availability and avoid excesses or shortages.. Conducted periodic inventory audits to ensure accuracy of records.. Used software tools for inventory management and analysis (Excel and Profit Plus).. Collaborated with the sales and customer service team to meet customer needs and expectations.
Digital Media Editor
Edited over 80 hours of raw video footage and performed post-production tasks of media content.. Designed full-length videos following client requirements.. Developed creative concepts to idealize and edit footage.. Leveraged flawless results by utilizing Adobe Photoshop, Adobe Premiere and Adobe After Effects.
Administrative assistant
Handled all accounts payable and receivable for the company.. Performed managing tasks for inbound calls and cost monitoring through CRM.. Achieved administrative tasks and facilitated communications.. Supported the administration to enhance workflow and productivity.
Quality Assurance & Fundraising Coordinator
Executed cold-calling tasks to engage potential contributors.. Led account management for a large database of active clients.. Established fundraising plans to guarantee continuity.. Coordinated fundraising awareness activities and aided the decision-making process.. Monitored that research, administration and dissemination processes meet specific quality standards.
Customer Service Agent
Streamlined customer service process through a comprehensive approach of negotiation strategies.. Maintained customer satisfaction rates and resolved customer complaints.. Processed over 200 incoming calls daily and resolved issues with swiftness and accuracy.. Performed B2C sales of mobile phone plans and other company services.
Customer Service
Served clients in a friendly and professional manner, resolving their doubts and queries efficiently.. Updated information on company products, promotions and policies to provide accurate information to customers.. Collaborated with other team members to ensure high quality service and achieve company objectives.. I informed and advised clients about the products and services offered, highlighting their characteristics.. I kept the service area clean and tidy, guaranteeing a pleasant environment for clients.