Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Gabriel
Customer Service Assistant
Contato
Competências
Utilized JavaScript extensively for frontend development with React.js and backend with Node.js to build scalable web applications.
Developed dynamic user interfaces and single-page applications, improving user experience.
Built RESTful APIs and server-side applications to support frontend functionalities.
Managed project workflows, coordinated tasks, and mentored team members to ensure timely delivery.
Formação acadêmica
Resumo
Experienced developer specializing in building scalable web applications with strong leadership and team collaboration skills.
Principais conquistas
- Progressed from Junior Developer to Lead Developer over 4 years, managing a team of 4 developers.
- Led the development of a client portal increasing user engagement by implementing new features using React and Node.js.
- Conducted code reviews and mentored new team members, improving code quality and team productivity.
Experiência
Customer Service Assistant
Handled customer inquiries via chat and email., Maintained high customer satisfaction by resolving issues efficiently.
Quality Analyst
Monitored and evaluated customer service calls to ensure compliance with company standards., Provided feedback and coaching to agents to improve performance and service quality., Assisted in the development of onboarding and training materials for new employees., Supported internal audits and contributed to process improvement initiatives.