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Geisel
Customer Advocate
Contato
Competências
Desarrollo de aplicaciones web utilizando tecnologías modernas y buenas prácticas.
Participación en la planificación y ejecución de proyectos tecnológicos.
Colaboración efectiva en equipos multidisciplinarios para cumplir objetivos comunes.
Interpretación de datos para identificar tendencias y apoyar decisiones.
Formação acadêmica
Resumo
Desarrollador full-stack con experiencia en proyectos web y gestión de equipos. Comprometido con la innovación y la mejora continua.
Principais conquistas
- Lideró el desarrollo de una plataforma web que mejoró la eficiencia de los procesos internos.
- Participó en la migración de sistemas, asegurando la continuidad operativa.
- Colaboró en equipos multidisciplinarios para crear soluciones personalizadas para clientes.
Experiência
Customer Advocate
Serve as the primary point of contact for members needing help with their health insurance coverage., Investigate and resolve complex or escalated member issues, such as denied claims, billing disputes, or coverage misunderstandings., Answer questions about benefits, eligibility, premiums, provider networks, and claims., Guide members through the process of finding healthcare providers or specialists within their plan network., Handle high call/chat volumes while maintaining professionalism and quality., Assist with onboarding and training new team members., Provide feedback to management on recurring issues, process gaps, or tool improvements., Assisted back-office operations for agents., Handle customer escalations and complex cases that frontline agents cannot resolve., Ensure timely and effective solutions that balance customer satisfaction and company policy.
Customer Service Representative
Provided customer Service and Technical Support, Trained and supported teams to improve performance, Mentored new team members, helping them adapt quickly and achieve targets