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Gerson
Sales System Engineer – Back Office
Contato
Competências
Delivered technical and customer service support via chat, voice, and email, resolving complex queries efficiently.
Identified and resolved technical platform issues, improving user experience and operational workflows.
Effectively communicated technical solutions and liaised with clients and third-party vendors to ensure clarity and satisfaction.
Reviewed, validated, and ensured the accuracy of service agreements and renewals, supporting business operations.
Formação acadêmica
Resumo
Dedicated customer support professional with over 5 years of experience in technical troubleshooting, client communication, and contract management. Skilled in resolving complex platform issues, managing multiple inquiries, and maintaining high customer satisfaction standards.
Principais conquistas
- Consistently met or exceeded KPIs for first-response time and customer satisfaction in a high-volume support environment.
- Provided comprehensive technical assistance for platform issues, improving customer experience and operational efficiency.
- Ensured contract renewals were accurate and aligned with client needs, maintaining compliance and customer satisfaction.
Experiência
Technical Support and Customer Service Representative – Chat & Voice
Provided comprehensive technical assistance and event management support via chat and voice channels., Resolved complex platform issues regarding ticketing, promotion tools, and organizer dashboards., Consistently met or exceeded KPIs for first-response time and customer satisfaction (CSAT) while...
Sales System Engineer – Back Office
Served as a technical and operational liaison between AT&T and its third-party solution providers, with a focus on business contract renewals., Ensured that contract renewals were executed accurately, efficiently, and in alignment with the client’s needs and AT&T’s service...