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Giesy
Customer Service Agent
Contato
San Pedro Sula, Cortés Department, Honduras
Aberto a trabalho remoto
Disponível na CazVid
Competências
Project ManagementAvanzado
Coordinated and led projects from inception to completion, ensuring quality and timeline adherence.
Client CommunicationAvanzado
Maintained ongoing communication with clients to gather requirements and provide updates.
Team LeadershipIntermedio
Supervised and motivated team members to achieve project goals and professional development.
Risk ManagementIntermedio
Identified potential project risks and implemented mitigation strategies.
Resumo
Experienced project manager specializing in IT projects with a track record of successful delivery.
Principais conquistas
- Led multiple cross-functional teams to deliver projects on time and within budget.
- Managed client relationships resulting in a 20% increase in project portfolio.
- Developed project plans and timelines, ensuring alignment with client expectations.
Experiência
Customer Service Agent
Startek
August 2016 - December 2017
Providing the best customer service, Developing the role of Technical Support and Sales
Customer Service Agent
Allied Global
April 2018 - December 2018
Providing outstanding customer and tech support with phone lines
English Teacher
Instituto Santo Thomas
April 2019 - December 2019
Teaching classes at school and high school
Quality Analyst
Zero Variance
September 2021 - September 2022
Providing the best feedback to the agents
Habilidades
Project ManagementClient CommunicationTeam LeadershipRisk Management
Publicado na CazVid - 17 de mai. de 2026