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Gilce
Virtual Assistant
Contato
Competências
Used for designing and structuring web pages, ensuring responsive layout.
Applied for interactive features and client-side scripting.
Utilized for server-side scripting and dynamic website functionality.
Managed code changes and collaborated with teams through version control.
Ensured websites function properly on various devices and screen sizes.
Formação acadêmica
Resumo
Experienced web developer specialized in creating responsive, user-friendly websites and applications across diverse industries.
Principais conquistas
- Led the redesign of company website, improving user engagement by 30%.
- Developed and maintained multiple client websites using HTML, CSS, JavaScript, and PHP.
- Collaborated with cross-functional teams to deliver projects on time and within scope.
Experiência
Virtual Assistant
Handled a high volume of calls and email correspondence, Maintained organized records to support efficient daily operations, Scheduled meetings, Prioritized tasks, Kept calendars up to date
Customer Service Representative
Managed client inquiries on their credit cards via phone and email, Scheduled follow-up calls, Documented all interactions using internal systems
Customer Service and Tech Support
Maintained strong knowledge of Best Buy products and services, Recommended solutions or protection plans when appropriate, Applied logical troubleshooting steps to diagnose technical problems, Guided customers through step-by-step solutions