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Gracian
System Administrator
Contato
Competências
Demonstrated experience with Tier 1–3 Troubleshooting.
Demonstrated experience with Remote End-User Support.
Demonstrated experience with Hardware/Software Issues.
Demonstrated experience with Helpdesk Ticket Triage.
Demonstrated experience with User Communication.
Formação acadêmica
Resumo
System Administrator open to new opportunities
Experiência
System Administrator
Resolve escalated remote support issues affecting Windows and Linux systems, enterprise applications, authentication, and user connectivity; isolate software, access, and infrastructure faults.. Track incidents and service requests in ServiceNow, recording troubleshooting steps, issue status, technical escalations, and documented resolutions for IT teams and end users.. Administer Active Directory and Microsoft Entra ID users, groups, MFA, role-based permissions, and account changes; troubleshoot Microsoft 365 sign-in and application access issues.. Support Windows endpoint configuration, Microsoft Intune settings, software installations, system updates, and post-change testing to maintain reliable user services.. Diagnose hardware, application, and network issues using Windows event logs, system checks, DNS, DHCP, TCP/IP, and VPN troubleshooting; coordinate complex fixes with infrastructure teams.. Use PowerShell and Bash for routine administrative checks and reporting; maintain knowledge articles, operating procedures, and repeatable troubleshooting runbooks.
Junior System Administrator
Provided Tier 1–2 remote support for Windows desktops, laptops, Microsoft 365, and business software, resolving user-reported hardware, software, and login problems.. Configured Windows endpoints, assisted with application installation and Microsoft Intune-managed settings, and supported device updates and routine software changes.. Helped users resolve Outlook, Exchange Online, Teams, OneDrive, and Microsoft 365 licensing and configuration issues, explaining technical fixes clearly.. Processed onboarding, offboarding, password resets, security-group changes, permissions, and account provisioning through Active Directory and Microsoft 365 procedures.. Troubleshot VPN, DNS, DHCP, TCP/IP, and wireless connectivity incidents; escalated complex issues with diagnostic evidence and user-impact details.. Logged requests, progress updates, and resolutions in ServiceNow; updated knowledge-base articles and step-by-step support documentation to promote consistent service.
System Administrator
Support day-to-day operations for distributed employees by managing user requests, communicating updates, and coordinating resolutions with IT and business teams.. Maintain accurate ServiceNow service-request, incident, and change records, including troubleshooting steps, action items, outcomes, and follow-up details.. Administer employee accounts, group memberships, access permissions, and Microsoft 365 services, carefully validating approved changes and maintaining access controls.. Help users resolve application, sign-in, collaboration, and connectivity problems; explain next steps clearly and escalate complex cases with supporting details.. Document recurring procedures, technical instructions, and knowledge articles to help colleagues follow consistent support workflows.. Use PowerShell, Bash, and Microsoft automation tools for routine account reporting and operational checks, reducing manual repetition in administrative tasks.
Junior System Administrator
Assisted remote employees with Microsoft 365, Windows devices, and business applications, answering support requests and providing clear user guidance.. Tracked incoming service requests and resolutions in ServiceNow, documenting relevant information, status updates, and escalation notes.. Processed employee onboarding and offboarding requests, including account setup, password resets, group access, licensing changes, and deactivation steps.. Supported Outlook, Teams, and OneDrive users with login, configuration, file-access, and collaboration questions while keeping them informed of progress.. Coordinated with other support teams on software setup, device updates, network issues, and follow-up actions to minimize disruption for end users.. Updated knowledge-base articles and support instructions to improve the accuracy, consistency, and usability of documented procedures.