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Gustavo
Remote Contact Supervisor
Contato
Competências
Used extensively for front-end and back-end development in various projects.
Developed dynamic user interfaces for client-facing web applications.
Built server-side solutions to support scalable web services.
Designed and managed relational databases for data storage and retrieval.
Participated in Scrum teams to improve project delivery efficiency.
Formação acadêmica
Resumo
Dedicated software developer with expertise in full-stack development and project collaboration.
Principais conquistas
- Led development of a customer portal increasing user engagement
- Implemented security protocols reducing vulnerabilities by 30%
- Collaborated across teams to deliver multiple project milestones on time
Experiência
REMOTE CONTACT SUPERVISOR
Follow up on group results and goals, Provide excellent customer service to clients, Update and maintain client files, Research and monitor the high urgency incidents, Develop action plans in order to achieve goals, Utilize knowledge base to spread information with the agent, Participate in meetings with the client to explain results
REMOTE CONTACT AGENT
Contact users in order to resolve issues in their end computer, Research for solutions to figure out any issue, Compiled property information and photos, Managed client database and contact information, Scheduled callbacks and contact by email and chats.