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Harpreet
Customer Service Associate
Contato
Competências
Oversees project planning, execution, and delivery in fast-paced environments.
Participated in software lifecycle management, including coding, testing, and deployment.
Built and maintained client relationships, ensuring customer satisfaction and contract retention.
Implemented Agile practices to enhance team collaboration and project adaptability.
Formação acadêmica
Resumo
A dedicated project management professional with over a decade of experience in leading software development projects and streamlining processes.
Principais conquistas
- Led multiple cross-functional teams to deliver key projects on time and within scope.
- Streamlined development processes resulting in improved team efficiency.
- Managed client relationships and provided strategic guidance to project stakeholders.
Experiência
Customer Service Associate
Managed 100+ inbound queries daily via email, phone, and chat with a 97% satisfaction rate., Led process improvements that reduced query resolution time by 20%., Ensured compliance with service protocols and resolved escalations effectively., Trained and supported onboarding of 5+ new hires, improving team ramp-up speed., Documented feedback and flagged product improvement areas to the management team.