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Hector
Quality Specialist
Contato
Competências
Directed customer service activities, including quality evaluation and team management, to enhance service standards.
Handled insurance, medical, and travel claims, ensuring accurate processing and follow-up for clients.
Provided first-line technical assistance for insurance applications and related digital platforms.
Supported customers with travel policies, including support for medical and funeral services.
Delivered bilingual support in English and another language, facilitating international customer service and claims translation.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 5 years of expertise in customer service, quality evaluation, claims processing, and bilingual support in the insurance and travel sectors.
Principais conquistas
- Led quality assurance initiatives at BILINGUAL SERVICES, developing manuals and calibrating evaluation criteria.
- Managed customer interactions for insurance policies, benefits, and claims processing across multiple platforms.
- Coordinated and translated medical and travel claims, ensuring efficient communication and service delivery.
Experiência
Quality Specialist
Evaluating the quality of the Insurance and Banking Benefits service, through email, social networks and by telephone, Managing the activities of the quality team, Developing and implementing customer service practice manuals; from content to design, Calibrating evaluation criteria for the services...