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Hector
Customer Service Representative at Capital Solutions
Contato
Houston, Texas, United States
Disponível na CazVid
Competências
Customer ServiceAdvanced
Expertise in delivering high-quality support, ensuring customer satisfaction and retention.
Active ListeningAdvanced
Skilled in understanding customer needs through attentive listening and effective communication.
Data Entry & CRM SoftwareIntermediate
Proficient in managing customer data accurately using various CRM platforms.
Critical ThinkingAdvanced
Capable of analyzing situations thoroughly to deliver effective solutions.
Product Knowledge & PromotionIntermediate
Knowledgeable about product offerings, effectively promoting and educating customers.
Formação acadêmica
Postgraduate
CEUPE - European Business School, Spain, Europe
Completed Expected in July 2025
Master of Business Administration
CEUPE - European Business School, Spain, Europe
Completed Expected in July 2025
Certification
International Assoc. For Continuing Edu. IACET, Austin, TX
January 2023
HIPPA -Certification
International Assoc. For Continuing Edu. IACET, Austin, TX
January 2023
CMIT - Core Medical Interpreter Training - 120 Hrs
Core Medical Interpreter Training
Associate of Arts
School For Allied Health Professiona., Arlington, TX
Completed January 2011
Associate of Arts
Vanguard University of Souther California, Orange County
Completed May 2005
Intermediate Certificate
Crossroads Bible College, Indianapolis, IN
Completed March 2003
High School Diploma
Stratford Career Institute, Washington, DC
Completed January 2000
Diploma
Walker Career Center, Indianapolis, IN
Completed November 1997
Idiomas
SpanishNative or Bilingual
EnglishNative or Bilingual
ItalianProfessional Working
HebrewProfessional Working
Resumo
Dedicated customer service representative with experience in client support, CRM utilization, and problem resolution. Currently pursuing advanced education in business and healthcare, with certifications enhancing service excellence.
Principais conquistas
- Provided exceptional customer service, enhancing client satisfaction and loyalty.
- Utilized CRM software to streamline data entry and customer interactions.
- Demonstrated active listening and critical thinking to resolve complex customer issues efficiently.
Experiência
Customer Service Representative
Capital Solutions
September 2024 - November 2024
Habilidades
Customer ServiceActive ListeningData Entry & CRM SoftwareCritical ThinkingProduct Knowledge & Promotion
Publicado na CazVid - 2 de jun. de 2026