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Hellen
Resolutions agent
Contato
Guatemala City, Guatemala, Guatemala
Disponível na CazVid
Competências
Project ManagementAvanzado
Oversees project planning, execution, and monitoring to ensure timely and on-budget delivery.
Team LeadershipAvanzado
Leads and coordinates diverse teams to achieve project milestones and organizational goals.
Client CommunicationIntermedio
Maintains ongoing communication with clients to manage expectations and deliver project updates.
Technical DocumentationIntermedio
Prepares detailed project documentation, reports, and user manuals to support project outcomes.
Formação acadêmica
Escuela primaria Manfredo L de Leon
Completed 2007
Instituto por cooperativa Telesecundaria
Bachillerato en ciencias y letras
Instituto Nacional Jacobo Arbenz Guzman
Completed 2018
Resumo
Professional with over 8 years managing technology projects and leading diverse teams.
Principais conquistas
- Led a cross-functional team to successfully implement a new IT infrastructure project, improving operational efficiency.
- Managed multiple client accounts, ensuring project deliverables met quality standards and deadlines.
- Developed project timelines and resource allocation plans that increased team productivity and client satisfaction.
Experiência
Resolutions agent
Conduent
11/2021 - 08/2022
Resolutions level 2 agent
24-7 Intouch
08/22022 - 01/2023
Sales rep.
Allied Global- sales
Resolutions agent
Telus International, Transactel S.A
TeamLeaderassistant
Habilidades
Project ManagementTeam LeadershipClient CommunicationTechnical Documentation
Publicado na CazVid - 17 de mai. de 2026