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Hernan
Team Leader – Workforce Management
Contato
Competências
Created interactive dashboards using Tableau and Power BI to support decision-making processes.
Manipulated and analyzed large datasets with Excel functions, PivotTables, and macros.
Gathered data from multiple sources and prepared it for analysis by cleaning and structuring datasets.
Generated comprehensive reports summarizing analytical insights for internal stakeholders.
Formação acadêmica
Resumo
Experienced Data Analyst specializing in creating impactful visualizations and reports to support business decision-making.
Principais conquistas
- Developed and maintained dashboards that improved reporting efficiency
- Streamlined data collection processes, reducing errors and redundancies
- Led training sessions on advanced Excel and data analysis techniques
Experiência
TEAM LEADER – WORKFORCE MANAGEMENT
Supervision and management of the Real Time Analyst team., Generation and analysis of reports for operations visualization., Ensuring accurate and up-to-date information for all managed accounts., Coordination and support to guarantee optimal team performance.
REAL TIME ANALYST – WORKFORCE MANAGEMENT
Supervised key metrics such as call volumes, AHT, occupancy, shrinkage, and agents’ adherence to schedules., Made dynamic adjustments to staffing and schedules to optimize coverage and meet fluctuating demand., Analyzed real-time data to identify trends, patterns, and areas for improvement.
QUALITY AND INDUSTRIAL SAFETY SUPERVISOR
Controlled timelines, quality, and compliance with goals and budgets., Managed and synchronized the work of construction, architect, and portfolio employees., Ensured implementation of industrial safety policies according to Barranquilla safety council standards., Advised salespeople in the acquisition and sale of major accounts.