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Ignacio
Medical Interpreter / Medical VA
Contato
Competências
Fluent in Spanish and English, providing clear, accurate communication between patients and healthcare providers.
Experienced in managing appointment workflows, patient intake, and provider support in medical environments.
Consistently adheres to strict privacy standards, ensuring secure handling of sensitive health information.
Proficient with Microsoft Office, healthcare platforms, and telehealth systems, demonstrating strong adaptability.
Provides high-quality support to healthcare clients, efficiently resolving issues and ensuring satisfaction.
Formação acadêmica
Idiomas
Resumo
Dedicated bilingual medical interpreter with over 3 years supporting healthcare providers, clinics, and hospitals. Skilled in scheduling, patient intake, and ensuring compliance with privacy standards, adept at managing multiple priorities in fast-paced environments.
Principais conquistas
- Supported scheduling workflows for various healthcare settings, including urgent care and outpatient clinics.
- Consistently maintained 90%+ QA scores and a 4.8/5 client satisfaction rating in high-pressure environments.
- Handled 30+ calls per shift, providing bilingual support across diverse medical and social services, ensuring confidentiality and compliance.
Experiência
Medical Interpreter / Medical VA
Provide real-time bilingual (Spanish–English) support for U.S.-based healthcare providers, clinics, hospitals, and public service agencies., Assist nurses and front-desk staff during medical appointment scheduling by accurately relaying availability, appointment details, preparation instructions,...