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Irina
Customer Service Representative
Contato
Competências
Utilized JavaScript extensively in developing client-side functionalities and interactive interfaces.
Built dynamic web applications and components using React.js framework.
Coordinated project timelines, deliverables, and cross-team communication to ensure timely project completion.
Managed codebase and collaborative development workflows using Git.
Participated in sprint planning, daily stand-ups, and retrospectives to streamline development processes.
Formação acadêmica
Resumo
Experienced developer specialized in building scalable web applications with a focus on frontend and backend functionalities.
Principais conquistas
- Led development of key features for the main product, enhancing usability and performance
- Collaborated with cross-functional teams to deliver 3 major projects on time
- Progressed from Junior Developer to Senior Developer within 3 years, demonstrating skill growth
Experiência
Customer Service Representative
Provided bilingual support (EN/ES) for financial services under international compliance standards., Assisted clients with policy inquiries, transactions, and case resolutions., Trained in handling sensitive data, insurance protocols, and privacy policies., Maintained high customer satisfaction and performance metrics.
English–Spanish Interpreter
Delivered real-time interpretation in healthcare, legal, and administrative settings., Maintained clarity, cultural sensitivity, and confidentiality., Collaborated with professionals across the U.S. to ensure effective communication.
Data Analyst Associate
Monitored, reviewed, and categorized sensitive content under strict accuracy guidelines., Ensured compliance with global content policies and quality assurance protocols., Worked cross-functionally to support platform integrity and data quality.
Copywriter & Community Manager
Managed client accounts, ensuring timely responses and digital relationship-building., Gained transferable skills in client engagement, project management, and communication.