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Irving
Workforce Management Analyst
Contato
Competências
Applied JavaScript extensively in front-end development and dynamic user interface creation.
Developed interactive web components using React.js for multiple enterprise projects.
Designed and maintained server-side logic using Node.js and Express framework.
Managed code repositories and collaborated with teams using Git for version control.
Designed database schemas and optimized queries for performance.
Formação acadêmica
Resumo
Dedicated software developer with expertise in front-end and back-end technologies including JavaScript, React.js, and Node.js.
Principais conquistas
- Led the development of a customer portal increasing client engagement.
- Optimized backend processes, reducing system response time by 20%.
- Collaborated cross-functionally to implement new features and improve system stability.
Experiência
Workforce Management Analyst
Created and managed workforce reports using Excel, SAP, and Salesforce., Provided data analysis and actionable insights to support staffing and operational decisions., Ensured timely and accurate workforce reporting for internal teams and leadership., Collaborated with cross-functional departments to align headcount planning and reporting.
Training Analyst
Led and supported onboarding training sessions for new customer service employees., Developed training materials and ensured smooth integration into the workforce., Coordinated closely with operations to align training timelines with hiring needs.
Bilingual Customer Service Representative
Handled customer accounts and conducted soft sales across two inbound call campaigns., Delivered bilingual support in English and Spanish, ensuring high customer satisfaction.
Junior Graphic Designer
Designed vector graphics for laser cutting and rhinestone mold templates., Specialized in product design for women’s footwear.