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Isabella
Bilingual Agent – Customer Service & Candidate Support
Contato
Competências
Performed data analysis to identify trends and support business strategies.
Querying and managing databases to extract relevant data for reports.
Created dashboards with tools like Tableau and Power BI for clear presentation of data insights.
Applied basic statistical techniques to interpret data patterns and trends.
Formação acadêmica
Resumo
Analytical professional with three years of experience in data analysis, reporting, and visualization.
Principais conquistas
- Developed and maintained dashboards for real-time data monitoring.
- Streamlined data collection processes, reducing reporting errors by 20%.
- Collaborated with cross-functional teams to interpret data insights and inform decision-making.
Experiência
Bilingual Agent – Customer Service & Candidate Support
Communicated daily in English and Spanish with diverse clients and candidates, ensuring a professional and positive experience., Handled inquiries, resolved issues, and provided accurate information, skills transferable to candidate management and HR support., Collaborated with team leads to streamline processes, enhancing service quality and client satisfaction.
Administrative & HR Assistant
Supported recruitment activities by coordinating interviews, scheduling candidate assessments, and maintaining applicant records., Assisted in onboarding processes, preparing documentation and ensuring smooth integration of new employees., Maintained employee files, processed administrative requests, and ensured compliance with company procedures., Acted as a communication bridge between departments and external candidates/clients, strengthening organizational workflow., Provided direct administrative support to management, including reporting and process documentation.