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Iván
Trusted Advisor – Healthcare Coordination
Contato
Competências
Experiencia demostrada en Customer Service.
Experiencia demostrada en Problem Solving.
Experiencia demostrada en Team Collaboration.
Experiencia demostrada en Microsoft Office.
Experiencia demostrada en Time Management.
Formação acadêmica
Idiomas
Resumo
Perfil profesional
Experiência
Trusted Advisor – Healthcare Coordination
Scheduled appointments for patients requesting consultations with their general practitioner.. Managed and processed patient referrals to specialists, ensuring accurate documentation and follow-up.. Coordinated communication between patients and healthcare providers to streamline care access.. Maintained detailed records while complying with service quality standards.
Call Center Agent – Healthcare Services
Handled inbound and outbound customer service calls for healthcare-related services.. Scheduled, confirmed, and cancelled medical appointments according to patient needs.. Performed follow-ups on pending cases to ensure timely resolution and patient satisfaction.. Maintained accurate records in high-volume call center environments.