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Ivanovich
Senior Voice Executive
Contato
Competências
Oversaw entire product lifecycle including planning, development, and launch, aligning products with business goals.
Applied Agile principles to manage projects efficiently and adapt to changing requirements.
Conducted competitive market research to inform product strategies and identify growth opportunities.
Led diverse teams including engineering, design, and marketing to deliver product solutions.
Formação acadêmica
Resumo
Dedicated product management professional specializing in software product development and strategic planning, with a strong track record of launching successful products.
Principais conquistas
- Led cross-functional teams to develop and launch three major software products, enhancing market share.
- Managed product lifecycle from concept to delivery, ensuring strategic alignment and stakeholder buy-in.
- Collaborated with marketing and sales teams to increase product adoption and user engagement.
Experiência
Senior Voice Executive
Provided bilingual customer service and technical support for four major international accounts:, GAP (Online Orders): Customer service, order issues, supervisor escalations, DocuSign: Tier 1–2 technical support, set up and onboarding walk-trough. Subject Matter Expert (SME), Inchcape Shipping: English-Spanish interpreter between Colombia and India teams, Nike: Back-office operations and technical support for stores and corporate., Consistently achieved high CSAT scores and quality metrics in a fast-paced environment, Recognized for quick learning and assisting peers