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Jaime
Bilingual Collections and Customer Service Agent
Contato
Competências
Developed interactive web interfaces using JavaScript frameworks.
Built dynamic front-end applications with React.js for client projects.
Developed mobile applications for Android and iOS platforms.
Managed and collaborated on codebases using Git version control.
Formação acadêmica
Resumo
Experienced software developer specializing in web and mobile applications with a strong background in JavaScript and React.js, delivering impactful projects.
Principais conquistas
- Led the development of a customer portal that improved user engagement.
- Designed and implemented a mobile app with over 10,000 downloads.
- Collaborated with cross-functional teams to deliver projects on time.
Experiência
Bilingual Collections and Customer Service Agent
Managed an average of 100+ daily calls related to credit card debt collection, achieving recovery targets above 90% of contacted clients., Designed and offered personalized payment agreements, contributing to the reduction of delinquent portfolios and customer retention., Provided support in resolving fraud cases, disputes, and legal processes, ensuring compliance with U.S. financial regulations and consumer protection laws., Earned performance bonuses in collections thanks to effective negotiation skills and the ability to handle administrative processes without generating legal breaches., Developed strong competencies in the use of technological and banking tools, improving agility and accuracy in customer service processes.