Jairo

Process Analyst

Locate, transcribe, proofread, and edit Ecuadorian legal and regulatory documents for Fielweb, converting manuscripts, historical records, printed materials, and scanned PDFs into readable, structured text.. Compare digitized text against original sources; correct spelling, punctuation, wording, layout, and transcription errors while preserving legal meaning and document integrity.. Help prepare, review, and validate regulatory content used by Fielweb +IA, the company’s AI-powered legal information platform.. Review Fielweb +IA answers and results; identify inaccuracies, inconsistencies, omissions, and contextual issues; document findings and coordinate corrective action with internal teams.. Check the accuracy and relevance of legal information, Ecuadorian terminology, citations, and explanatory clarity against original documentation.. Handle 30–50 daily requests from a portfolio of approximately 890 clients through email, chat, WhatsApp, and phone; interpret inquiries and tailor responses to each audience.. Update and validate CRM and Microsoft Dynamics 365 Business Central records; prepare Excel reports, query databases using SQL, and identify data discrepancies.. Record and follow up on cases in GLPI/OCS; write user guides, train users, and communicate recurring issues to improve content, workflows, and the user experience.