Janet

Customer Service Assistant Manager

Enter and process customer orders while maintaining accuracy and compliance with customer terms. Create and maintain customer accounts, pricing, and discount structures. Run daily and month-end executive reports. Monitor inventory levels and coordinate with sales and warehouse teams. Prepare credit memos, invoices, and ASNs. Process EDI orders daily. Wave orders from SOLOCHAIN prior to warehouse release. Redirect incoming calls to appropriate departments. Operations Management. Process domestic and international orders through ShipStation and Microsoft Dynamics NAV. Generate commercial invoices for international shipments. Update work instructions based on carrier and process changes. Maintain inventory across multiple marketplaces