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Jean
Self-employed Uber Driver
Contato
Competências
Demonstrated experience with Yield Management.
Demonstrated experience with Segmentation Analysis.
Demonstrated experience with Opera.
Demonstrated experience with Galaxy.
Demonstrated experience with SpringerMiller.
Formação acadêmica
Resumo
Self-employed Uber Driver open to new opportunities
Experiência
Self-employed Uber Driver
Uber / Lyft Driver (5-Star rating, over 22,000 trips).. 24/7 Caregiver for aunt (7 months).
Revenue / Reservations Manager
Assisted the Director of Revenue Management with daily operations and special projects, contributing to strategic decision-making and revenue optimization, including 30-60-90 forecasts, budget, group business review and weekly revenue meetings.. Supervised, mentored and provided training to the Reservations team to ensure high performance and adherence to service standards.. Developed and maintained the 14-day forecast, monitoring trends and making data-driven recommendations to maximize revenue.. Built and updated room rates and promotional packages, ensuring accuracy and competitiveness in the market.. Oversaw the upkeep of online inventory, rate parity, and availability across distribution channels; generated and analyzed pace reports to track booking trends and performance.. Led the integration project to ensure seamless communication between all revenue, reservation and distribution systems, enhancing data accuracy.
Reservations Manager / Assistant to Director of Revenue
Assisted the Director of Revenue with daily operations and special projects, providing analytical support and contributing to revenue growth strategies, including forecast and budget meetings, daily business review and weekly revenue meetings.. Supervised and trained the Reservations team, ensuring adherence to service standards, system accuracy and effective performance.. Developed and maintained the 14-day occupancy and revenue forecast, using trend analysis for tactical decision-making.. Supported the preparation of 30-60-90 day forecasts and budgeting process, aligning financial goals with market trends.. Fulfilled Group Rooms Controller duties, including room block management for city-wide events and in-house groups, coordinating closely with Sales and Conference Services teams to optimize group inventory.
Rooms Controller / Revenue & Marketing Coordinator
Managed room inventory and VIP reservations, supported Director of Revenue Management, supported Director of Sales & Marketing.. Built, updated and audited rates and promotional packages across all systems and distribution channels to maintain market competitiveness.. Managed and maintained OTA, FIT and hotel direct inventories, ensuring rate parity, availability accuracy, and consistent content across platforms.. Oversaw the setup and maintenance of group and city-wide blocks, including rooming lists, deposits, pickup monitoring and modifications.. Resolved group billing issues and managed accounting responsibilities related to commissions and the Sales Department’s checkbook to ensure financial accuracy.
Reservations Supervisor & Group Coordinator
Supported the Director of Revenue Management with daily operations and strategic projects to optimize revenue performance.. Supervised and trained the Reservations team, ensuring high standards of customer service and operational efficiency.. Accountable for generating and maintaining the 14-day occupancy and revenue forecast.. Managed group and city-wide hotel blocks, including rooming list setup, inventory control and accurate deposit tracking.
Reservations Supervisor / Tour Coordinator / Spa Front Office Supervisor
Worked in three different departments: Reservations Supervisor for the main resort, Timber Ridge Lodge and the Villas; Tour Coordinator at the Marcus Vacation Club (timeshare); Spa Front Office Supervisor at The Well Spa & Sport Center.. Supervised a team of 30 reservationists, overseeing daily operations, training and ensuring quality service and productivity.. Led the creation of the 14-day occupancy and revenue forecast for the entire resort, including three hotel areas, timeshare, resort outlets (dining, spa, golf, ski, stables).. Contributed to rate, package development and dynamic pricing initiatives, ensuring alignment with revenue strategies.. Maintained Yield Management and HDA (Historical Demand Analytics) reports for performance tracking and strategic planning.. Authored a comprehensive Training Manual and Hotel Information Resource Book to support staff development and consistency.. Certified Legendary Service trainer through Signature Worldwide, responsible for onboarding and training new hires in exceptional guest service.. Managed timeshare inventory, optimizing availability and booking efficiency within the resort’s vacation club division.. Oversaw spa front desk operations, including guest services, product sales, membership processing, and day-to-day supervision.. Acted as Manager on Duty, supporting the Spa and Sport Center Director, resolving guest service issues to maintain high satisfaction levels.