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Jeffersson
Customer Service representative
Contato
Competências
Delivered technical and non-technical support across telecom, tech, and device companies, resolving issues efficiently.
Participated in hiring processes, candidate evaluation, and onboarding support at 24.7 ai.
Utilized tools like Windows Office, Salesforce, AWS, Python, and G Suite to manage data, communications, and troubleshooting.
Applied active listening and conflict resolution skills to maintain high-quality customer interactions.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 5 years in customer support, talent acquisition, and technical troubleshooting. Skilled in handling diverse client issues, evaluating candidates, and utilizing various software tools to optimize processes and enhance user experience.
Principais conquistas
- Verified applicant interests and coordinated hiring processes at 24.7 ai, ensuring candidate engagement.
- Provided customer support and problem resolution at Telus International, maintaining service quality.
- Evaluated and resolved device issues at JUUL, enhancing customer satisfaction and loyalty.
Experiência
Customer Service representative
Be the first interaction with the applicants and verify their interests within the company., Follow account hiring processes, follow up on crucial documentation, contact possible candidates and evaluate them.
Collections representative
Evaluate and solve customer problems., Provide the best service on behalf of the company., Take payments and provide payment arrangements.
Talent Acquisition Specialist
Customer Service representative
Customer Service representative
Evaluate and resolve customer issues with their device and provide basic troubleshooting instructions., Provide the best service on behalf of the company., Maintain customer loyalty to the company by providing good service.