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Jerson
Customer Service Representative
Contato
Competências
Experiencia demostrada en Strong communication skills (verbal and written).
Experiencia demostrada en Social media management.
Experiencia demostrada en People skills.
Experiencia demostrada en Attention to detail.
Experiencia demostrada en Organization.
Formação acadêmica
Experiência
Customer Service Representative
Assistance provided for 2 North American companies, one of a financial nature and one of Technical support which are Capital One Bank, and Wow Cable Company, In both Companies I used to work with inbound calls mainly, Time Management, Follow up on Tickets
Chat Support Agent
Trouble shooting equipment, Account management and services, Processing product orders, Follow up on tickets
Intake Specialist
Assist attorneys in preparing cases by conducting legal research on employment law issues, Draft legal documents like complaints, motions, and settlement agreements, Organize and maintain case files, ensuring everything is up to date, Communicate with clients, witnesses, and experts to gather information, Assist in preparing discovery requests and responses, Help attorneys prepare for trials or hearings, which could involve managing evidence and exhibits