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Jessica
Customer Service Agent at Teleperformance
Contato
Competências
Skilled in addressing customer needs promptly, ensuring positive experiences and loyalty.
Excellent verbal and written communication skills, facilitating clear and effective interactions.
Capable of analyzing issues quickly and implementing effective solutions in fast-paced settings.
Experienced in working collaboratively to achieve common goals and improve team performance.
Formação acadêmica
Idiomas
Resumo
Versatile professional with over 3 years in customer service, technical support, and education. Proven ability to handle high-pressure environments, solve problems efficiently, and collaborate effectively to deliver exceptional results.
Principais conquistas
- Managed high call volumes while maintaining excellent customer service quality.
- Provided technical support, resolving issues efficiently to enhance customer satisfaction.
- Hired and coordinated nurses for healthcare facilities, streamlining staffing processes.
Experiência
Customer Service Agent
Teleoperator position related to customer service and technical support for telephone applications., Handle a high volume of calls daily, maintaining composure and providing excellent customer service under pressure., Maintain a polite, friendly, and helpful demeanor to provide exceptional customer service., Handle sensitive information received during calls confidentially, complying with data protection regulation.
Teleoperator
Teleoperator position related to customer service, hiring nurses to work with the facility., Handle a high volume of calls daily and making reports.
Teacher
Working in the development of the English skills for the students of kindergarten and high school.