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Jesus
Operations Support & Customer Experience Specialist
Contato
Competências
Experiencia demostrada en Conflict de-escalation.
Experiencia demostrada en Bilingual customer care (English & Spanish).
Experiencia demostrada en Assertive communication.
Experiencia demostrada en Problem-solving under pressure.
Experiencia demostrada en Visitor access management.
Formação acadêmica
Idiomas
Resumo
Operations Support & Customer Experience Specialist buscando nuevas oportunidades
Experiência
Operations Support & Customer Experience Specialist
Provide front-line bilingual assistance (English and Spanish) to parents, educational staff, and international visitors, ensuring prompt, courteous, and solution-oriented service.. Manage visitor registration and entry verification through the Cloud Campus digital platform and electronic logbooks for contractors, sales representatives, and vendors.. Utilize proven de-escalation techniques and traffic flow coordination during campus construction, ensuring community safety and maintaining positive stakeholder relations.. Demonstrate high adaptability and situational judgment during student emergencies, adapting administrative workflows to provide immediate, compassionate support to non-Spanish speaking families.
Operations & Access Control Agent
Monitored operational safety compliance, inventory tracking for incoming/outgoing shipments, and facility asset protection across agricultural operations.. Prepared detailed daily activity reports and operational logs with high accuracy and administrative precision.
Operations Support Agent
Delivered operational support and site coverage across various commercial environments, ensuring strict adherence to compliance standards and risk prevention procedures.