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Jhoanny
Hospitality Coordinator at HOTEL ROYALTON BÁVARO
Contato
San Pedro de Macorís, San Pedro de Macorís, Dominican Republic
Disponível na CazVid
Competências
Customer ServiceAdvanced
Expert in delivering personalized guest experiences to ensure satisfaction and loyalty.
Event CoordinationIntermediate
Skilled in organizing and managing group events, weddings, and conferences with attention to detail.
Front Desk ManagementAdvanced
Proficient in supervising reception operations, improving workflows, and staff coordination.
Communication SkillsExpert
Effective communicator capable of managing guest relations and team collaboration.
Formação acadêmica
Bachelor's Degree
UNIVERSIDAD DEL CARIBE
Completed 2016
Idiomas
SpanishNative
EnglishOral and written
Resumo
Dedicated hospitality professional with extensive experience in guest relations, event planning, and front desk supervision across luxury hotel environments. Proven ability to enhance guest experiences and streamline operations.
Principais conquistas
- Led wedding and group events coordination, ensuring seamless guest experiences and exceeding client expectations.
- Managed and supervised front desk operations, improving service efficiency and guest satisfaction at multiple hotel properties.
- Streamlined check-in/check-out processes, reducing wait times and enhancing overall guest experience.
- Provided exceptional customer service, fostering repeat business and positive reviews.
Experiência
Weddings and Groups Coordinator
HOTEL ROYALTON BÁVARO
2023 - 2024
Groups Coordinator
HOTEL BARCELÓ BÁVARO PALACE
2022 - 2023
Reception Supervisor
HOTEL BARCELÓ BÁVARO PALACE DELUXE
2018 - 2022
Recepcionist
HOTEL BARCELÓ BÁVARO PALACE DELUXE
2015 - 2017
Habilidades
Customer ServiceEvent CoordinationFront Desk ManagementCommunication Skills
Publicado na CazVid - 2 de jun. de 2026