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Joam
Automotive mechanic
Contato
Competências
Extensive experience handling customer inquiries, providing solutions, and coaching team members.
Proven ability to acquire clients and sell products in the US trucking and hospitality industries.
Conducted training sessions and supported new employee onboarding for call center teams.
Assisted in automotive maintenance, ensuring vehicle safety and operational standards.
Formação acadêmica
Resumo
Dynamic professional with over a decade of experience in customer service, sales, and technical support. Skilled in client acquisition, team training, and operational support across diverse industries including telecommunications, automotive, and transportation. Committed to delivering exceptional service and driving business success.
Principais conquistas
- Provided customer support across multiple departments, ensuring high satisfaction and efficient issue resolution.
- Led training initiatives for new team members, enhancing overall team performance.
- Successfully managed sales and client acquisition in the US trucking industry, increasing customer base.
- Supported technical operations as an automotive mechanic assistant, ensuring vehicle safety and performance.
- Excelled in back-office documentation and call handling, maintaining accuracy and compliance.
Experiência
Automotive mechanic
Automotive mechanic assistant
Customer service representative / Back-office agent
Taking calls in different departments such as regular calls and supervisor calls (Tracfone), and Safelink VMBC., Training support agent for new generations., Back-office agent, taking documentation for approval to get Lifeline benefits.
Customer service advisor / TSS (Senior advisor 1)
Taking calls as representative of Cricket Wireless., Training support for new waves., Taking supervisor type of calls and providing coaching following LA structure.
Sales agent (Priceline)
Selling hotel and packages reservations.
New business development agent (sales)
Sales & Client Acquisition on the USA Trucking Industry