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Joan
Customer Service & Sales Specialist at GXC – GoForCustomer S.A
Contato
Competências
Skilled in handling customer inquiries and resolving issues to enhance satisfaction and loyalty.
Proficient in advising clients on benefits and services, driving sales and customer engagement.
Experienced in supervising personnel, managing shifts, and coordinating team efforts.
Capable of handling records, tracking orders, and maintaining data accuracy.
Ensures production and service quality standards are met through diligent oversight.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with extensive experience in customer service, sales, team supervision, and administrative management. Proven ability to meet targets and improve operational efficiency across diverse roles.
Principais conquistas
- Consistently met and exceeded sales and customer satisfaction goals at GXC.
- Managed CRM updates and customer data, improving follow-up efficiency.
- Supervised operational teams, enhancing service delivery and team coordination.
- Ensured quality control and timely delivery in print production at DNS Textil.
- Led customer service initiatives, resolving conflicts and improving client retention at Fast Line.
Experiência
Asesor Comercial
Solución de requerimientos varios. Asesoramiento al cliente sobre beneficios y servicios. Cumplimiento de metas y seguimiento de requerimientos ingresados.. Manejo de CRM y actualización de datos
Operador en impresión DTF
Apoyo en labores administrativas del área. Control de calidad y seguimiento de pedidos. Ventas y atención directa al cliente. Cumplimiento en tiempos de entrega
Supervisor de atención al cliente
Coordinación operativa de servicios. Supervisión de personal y control de turnos. Cobranza y seguimiento de cartera de clientes. Atención al cliente y gestión de requerimientos. Manejo de registros y reportes administrativos