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Joaquín
Operations Supervisor & Quality Assurance – AT&T
Contato
Competências
Designed and implemented sales strategies that directly impacted customer acquisition and revenue.
Led and trained sales teams to meet targets and improve performance metrics.
Ensured high service standards and analyzed team performance to identify improvement areas.
Provided accurate interpretation services for healthcare, facilitating over 300 appointments.
Managed client relationships to ensure service quality and satisfaction.
Idiomas
Resumo
Operations Supervisor with expertise in sales, team management, and bilingual communication, delivering measurable improvements in performance and customer satisfaction.
Principais conquistas
- Led a team of 15 sales agents at AT&T, achieving top performance as supervisor for four consecutive months.
- Developed sales strategies increasing customer acquisition and retention by 20%.
- Conducted training sessions that resulted in a 15% increase in sales conversion rates.
Experiência
Operations Supervisor & Quality Assurance – AT&T
Led a team of 15 sales agents, consistently surpassing sales targets and achieving recognition as the top-performing supervisor in B2B sales for four consecutive months., Developed and implemented sales strategies that increased customer acquisition and retention by 20%., Conducted training sessions to improve team performance, resulting in a 15% increase in sales conversion rates., Managed client relationships, ensuring the delivery of high-quality services and achieving a 95% client satisfaction rate.
Provided accurate and culturally sensitive interpretation services for English and Spanish-speaking patients, ensuring clear communication between healthcare providers and patients., Facilitated over 300 medical appointments, enhancing patient understanding and compliance with treatment plans, resulting in a 15% improvement in patient satisfaction scores.
Bilingual Sales Associate
Provided sales recommendations to the customers to ensure their purchase is the correct and gain loyalty and respect from them based on a high and luxury standard.