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Joe
Product Support Representative
Contato
Competências
Provided product support, triaged device issues, and maintained accurate records in healthcare setting.
Managed calendars, created SOPs, and maintained CRM systems for multiple freelance clients.
Handled data entry, spreadsheet reporting, and document control across roles in healthcare and freelancing.
Communicated effectively with clients, agents, and internal teams to ensure alignment and timely processes.
Proficient in Google Workspace, Microsoft Office Suite, ticketing systems, and basic CRM platforms.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 5 years of experience supporting healthcare devices, managing client communications, and streamlining administrative processes across various roles.
Principais conquistas
- Maintained a CSAT of approximately 90% and kept AHT on target while resolving patient requests at Medical Devices.
- Managed calendars and created SOPs for multiple clients, reducing routine communication time by 40%.
- Supported policy renewals and handled up to 30 agreements monthly, improving process efficiency through structured trackers.
Experiência
Product Support Representative
Document patient requests and resolutions with clear steps, keeping CSAT about 90% and AHT on target., Triage and resolve monitor issues using the knowledge base and device workflows, recording steps for auditability., Coordinate shipments and replacements, reconcile deliveries, and maintain...
Independent Assistant
Manage calendars, task boards, and weekly agendas for 2 to 3 clients, including reminders and follow ups., Create SOPs for communication, file storage, and content handoffs to keep teams aligned., Maintain basic CRM or spreadsheet trackers for leads and content, with weekly pipeline or content...
Sales Admin Representative
Handle correspondence with agents and clients, monitor renewal timelines, and prepare documentation., Close 15 to 30 agreements per month and support renewals with checklists and reminders., Shorten information lookups by 36% through structured trackers and shared folders., Track policies, quotes,...