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Johan
Bilingüal Agent
Contato
Competências
Utilized statistical tools and techniques to interpret complex datasets supporting business insights.
Wrote and optimized queries for large databases to extract relevant data for reporting and analysis.
Created interactive dashboards in Tableau and Power BI to visualize key metrics for stakeholders.
Built complex models and automated reporting processes using advanced Excel functions and VBA scripting.
Prepared and analyzed financial reports to support forecasting and strategic decisions.
Formação acadêmica
Resumo
Detail-oriented data analyst specialized in financial data interpretation, dashboard creation, and process optimization. Proven ability to deliver actionable insights and streamline reporting workflows.
Principais conquistas
- Led data analysis projects streamlining client reporting processes, increasing accuracy and efficiency.
- Developed dashboards and reports that improved decision-making processes for senior management.
- Migrated data workflows to new analytics platforms, enhancing data accessibility and usability.
Experiência
Bilingüal Agent
Customer and technical support., Make emails and calls to citizens abroad.
Sales and people management
Group leader, personnel management, make reports, deliver and receive equipments, time and schedule breaks., Give information to people and provide solutions with technical tools., Face to face sales, with commissions and daily goals, work under pressure.
Collections and customer service
Worked in collection campaigns., Collect money and make deals with clients on behalf of late payments on loan vehicles., Negotiation and dealing with late clients., Provide solutions and assert the reason for the delay.