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Johandson
Customer Support Representative (Tier 2 Safety)
Contato
Managua,Managua Department,Nicaragua
Disponível na CazVid
Competências
First Call Resolution (FCR)Intermediate
Demonstrated experience with First Call Resolution (FCR).
Formação acadêmica
High School Diploma
Boanergues aragon noli
Completed 2023
Idiomas
enNative
Resumo
View Johandson's professional profile on CazVid.
Experiência
Customer Support Representative (Tier 2 Safety)
Ibex – Lyft
JAN 2025 - JAN 2026
Resolved escalated driver inquiries regarding app functionality, account security, and service-related issues., Managed high-priority safety cases, ensuring 100% adherence to legal protocols and company compliance., Authored precise, detailed reports for complex cases using internal CRM tools and databases., Provided professional, empathetic support in high-pressure situations, maintaining top-tier performance metrics.
Habilidades
First Call Resolution (FCR)
Publicado na CazVid - 17 de mai. de 2026