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Johely
Social Media and Advertising Agent at Auto llantas Bryan’s Neumatika
Contato
Competências
Skilled in negotiating deals and resolving conflicts to achieve favorable outcomes.
Capable of analyzing complex issues and developing effective solutions efficiently.
Proficient in document creation, editing, and formatting for professional communication.
Experienced in data analysis, report generation, and spreadsheet management.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with extensive experience in social media management, customer service, and technical support. Proven ability to enhance online presence, resolve complex issues, and streamline administrative tasks. Bilingual education background supports diverse communication needs.
Principais conquistas
- Successfully developed and implemented SEO strategies, boosting online visibility and engagement.
- Enhanced company's website design, resulting in improved user experience and increased traffic.
- Delivered prompt customer solutions, maintaining high satisfaction levels across diverse support roles.
- Managed administrative and sales operations with accuracy, streamlining daily processes.
Experiência
Social Media and Advertising Agent
Developed and managed the company's online presence, including website design, content creation, and SEO strategies.
Customer Service Agent, Tech support and Case manager
Delivered prompt and effective solutions to customer inquiries, ensuring high satisfaction levels.. Provided administrative guidance and technical support to clients, addressing complex issues efficiently.. Maintained detailed records of client interactions and resolved escalations with professionalism.
Customer Support & Technical Support
Resolved technical issues, guided users through troubleshooting steps, and maintained high customer satisfaction ratings.. Assisted with order management, account recovery, and troubleshooting software or website-related issues.
Sales Advisor and Administrative Specialist
Managed daily accounting operations and administrative documentation with accuracy and efficiency.