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Joisbert
Customer Service Representative
Contato
Competências
Developed interactive web interfaces and client-side logic.
Built server-side applications and APIs for various projects.
Designed and maintained databases for efficient data retrieval.
Participated in sprint planning and collaborative development cycles.
Formação acadêmica
Resumo
Experienced software engineer specializing in web application development with a focus on backend and API design.
Principais conquistas
- Led the development of a customer management system that increased efficiency.
- Collaborated with cross-functional teams to deliver multiple project modules on time.
- Designed scalable backend APIs to support new product features.
Experiência
Customer Service Representative
Providing assistance and technical support to users by handling inquiries and resolving technical issues to ensure customer satisfaction.
Customer Service Representative
Provided phone support to users across the United States., Trained and supported new representatives, ensuring they had the tools and knowledge necessary to deliver efficient and high-quality service.
Medical Claims Analyst
Responsible for validating reimbursement claims submitted by policyholders, ensuring compliance with the terms and conditions of the insurance policy., In charge of creating and registering new providers in the database, ensuring accurate and up-to-date information to support efficient administrative and payment processes.