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Jonas
Customer Service & Back Office Specialist at Allied Global
Contato
Competências
Fluent in Spanish and English, facilitating effective cross-language communication and customer engagement.
Proven ability to deliver exceptional support, meet KPIs, and enhance customer satisfaction.
Experienced in reviewing and processing applications with attention to accuracy and regulatory compliance.
Proficient in Power BI, Excel, and Power Automate to analyze data and streamline processes.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with expertise in bilingual customer service, application review, and data analysis. Recognized for top performance and improving operational workflows.
Principais conquistas
- Recognized as a Top Performer for outstanding sales and service metrics.
- Delivered bilingual customer support, significantly enhancing user experience.
- Ensured compliance and accuracy in customer application processing for Lifeline program.
- Supported live agents by verifying documentation, improving overall workflow efficiency.
Experiência
Customer Service Agent
Delivered exceptional bilingual customer support, enhancing user experience.. Consistently achieved KPIs, recognized as a Top Performer for outstanding sales and service metrics.. Adapted to high-volume call environments, demonstrating efficiency in problem-solving and system navigation.
Back Office Agent
Reviewed and processed customer applications for a Lifeline program, ensuring compliance with eligibility criteria.. Supported live customer service representatives by verifying documentation and approving applications in real time.