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Jonathan
Associate
Contato
Competências
Provided assistance to users and members in healthcare and social media platforms, ensuring clear communication and issue resolution.
Diagnosed and resolved technical issues related to printers, accounts, and system responses across multiple roles.
Reviewed voice command data to improve AI system responses, ensuring accuracy and user satisfaction.
Guided users through policies, monetization tools, and account recovery processes for social platforms.
Assisted Medicare members with coverage explanations and medical service coordination.
Formação acadêmica
Idiomas
Resumo
Dedicated support professional with extensive experience in customer service, technical troubleshooting, and data analysis across social media, technology, and healthcare sectors.
Principais conquistas
- Supported global users through high-volume chat assistance for Facebook and Instagram at Meta.
- Provided structured technical support, guiding customers through troubleshooting and diagnostics at HP.
- Reviewed large batches of voice commands to improve Alexa’s natural language responses at Amazon.
Experiência
Associate
Supported global users through high-volume chat assistance for Facebook and Instagram., Handled complex account issues, guided creators through policies and monetization tools, and ensured users understood steps to recover access or resolve restrictions., Worked under pressure with high daily case...
IT Support Specialist
Provided structured technical support by following official printer diagnostics, guiding customers through troubleshooting, and coordinating service solutions., Handled large volumes of technical cases daily, balancing accuracy, speed, and clear communication.
Senior Data Specialist
Worked on improving Alexa’s behavior by reviewing large batches of voice commands, interactions, and system responses., Ensured responses were natural, accurate, and aligned with user intent in Spanish and Portuguese.
Customer Service Specialist (Medicare)
Assisted Medicare members with essential healthcare support, helping them understand their coverage, navigate networks, and coordinate medical services., Handled sensitive personal information with care and clarity.