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Jorge
Technical Support Specialist
Contato
Competências
Habilidad para transmitir información clara y efectiva en atención a clientes y capacitación.
Capacidad para identificar y explicar soluciones a problemas técnicos o de servicio.
Experiencia en manejo eficiente de llamadas, correos electrónicos y chats con clientes.
Habilidad para coordinar esfuerzos entre diferentes líneas de atención y mantener flujo de información.
Formação acadêmica
Resumo
Especialista en soporte técnico y atención al cliente con experiencia en entrenamiento, resolución de problemas y coordinación de comunicación en industrias de servicios y tecnología.
Principais conquistas
- Capacitación de representantes junior en soporte técnico en TeleTech.
- Respuesta efectiva a consultas de clientes y resolución de problemas en tiempo real.
- Coordinación eficiente de comunicaciones entre diferentes grupos de clientes y personal.
Experiência
Thecnical Support Specialist
Assisted in training junior Customer Support Representatives., Responded to customer queries in a timely and accurate way, via phone and email., Managed large amounts of incoming calls., Assisted customers in identifying issues and explained solutions to restore service and functionality, Increased sales by educating prospects on benefits of products and services in comparison to competitors., Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Customer Service Representative
Assisted customers managing rental schedules, setting up accounts and providing on-the-road assistance among other tasks., Coordinated efficient communication between 3 lines of customers; Renters, Owners and Roadside Assistance., Answered customer telephone calls, emails and chat messages promptly to avoid on-hold wait times.
Customer Service Representative
Coordinated deliveries between restaurants, customers and delivery personnel keeping track of the process to avoid any problems.