Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Jorge
Team lead
Contato
Competências
Built complex financial models to analyze company performance and predict future trends.
Interpreted large datasets to generate actionable insights for management.
Utilized Excel and Office tools for reporting, analysis, and presentation of financial information.
Prepared and reviewed financial reports in accordance with regulatory standards.
Formação acadêmica
Resumo
Dedicated financial professional with extensive experience in financial modeling, analysis, and reporting within corporate finance.
Principais conquistas
- Led financial reporting processes, ensuring compliance and accuracy.
- Developed financial models that supported strategic decision-making.
- Streamlined budgeting procedures, reducing cycle time by 15%.
Experiência
Team lead
In charge of the intake team for data entry, scheduling, transportation, translation, and interpretation for worker’s comp / injured workers, working with case managers and adjusters to solve claims.
Customer care agent
Moved to tier one supervisor, solving customers issues with personalized engagement and resolutions taking escalation calls and providing concrete solutions.
Supervisor
Supervised a team of 16 to 26 people, ensuring the achievement of targets and quality standards. Creating reports and reviewed KPIs to monitor performance., Developed action plans to improve individual performance by leveraging team members' strengths and skills. Reporting directly to clients in meetings about performance metrics, product updates, and team progress.
Customer care agent
In charge of 3 LOBs for the US and Canada for Koodo mobile services, President’s choice cell phone services.
Tier 2 vendor support
Scheduling vendors' visits and billings.