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José
Customer Service & Sales Agent
Contato
Competências
Performed comprehensive data analysis to identify trends and support business strategies.
Developed complex queries for managing and extracting data from relational databases.
Created dashboards and reports to communicate insights effectively to stakeholders.
Utilized advanced Excel functions for data manipulation and reporting.
Built models to forecast financial outcomes based on historical data.
Formação acadêmica
Resumo
Experienced data analyst specializing in financial services with strong technical skills and a focus on delivering actionable insights.
Principais conquistas
- Led the development of data models enhancing reporting accuracy for financial risk analysis
- Streamlined data collection processes, reducing data retrieval time by 30%
- Supported cross-functional teams with data-driven insights, contributing to strategic decision-making
Experiência
Customer Service & Sales Agent
Resolved connectivity issues and provided technical support., Offered mobile plans, upgrades, and scheduled technical visits., Consistently achieved sales and service targets.
Multiple Roles
Assisted global guests with hotel bookings, upselling, credit card program promotion, and completing reservations., Solved loyalty program issues, complaints, and compensation cases., Premium support for elite guests; handled reservations, payments, and loyalty cases., Resolved escalated cases, issued refunds/points, and provided immediate solutions., Led teams across Sales, Customer Service, Diamond Desk, and Escalations, meeting KPIs and improving performance.
Travel Customer Support Specialist
Assisted with hotel, flight, car, and activity reservations., Specialized in Amadeus and Farelogix systems., Managed cancellations, rebookings, refunds, and flight credit issues.
Retention Specialist
Retained customers through issue resolution, promotions, and service transfers.
Healthcare Account
Assist members with enrollment, renewals, benefits, coverage issues, and in-network provider verification.