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Joseline
AI Product Development Lead (Product Owner)
Contato
Competências
Experiencia demostrada en Power BI (dashboard design, KPI tracking).
Experiencia demostrada en Looker (Analyzing & Visualizing Data — certified).
Experiencia demostrada en Salesforce Reporting & Dashboards.
Experiencia demostrada en Data Governance & Quality Review.
Experiencia demostrada en Advanced Excel.
Formação acadêmica
Idiomas
Resumo
AI Product Development Lead (Product Owner) buscando nuevas oportunidades
Experiência
AI Product Development Lead (Product Owner)
Owned and prioritized the product backlog for AI-powered solutions, defining initiatives based on business goals, client impact, and data insights.. Translated business objectives into actionable deliverables, guiding cross-functional teams through Agile planning, execution, and review cycles, while analyzing performance and feedback to inform data-driven decisions.
Senior Business Data Analyst
Served as Subject Matter Expert (SME) and primary point of contact for Salesforce reporting and account analytics across Sales, Account Management, and Project Management teams throughout the majority of a 5.5-year tenure.. Designed and delivered onboarding training programs for several new hires and authored SOPs for internal and client-facing teams, standardizing workflows and automating previously manual reporting processes.. Held requirement triage sessions with stakeholders to clarify scope and assign resources, ensuring efficient, Agile-aligned delivery of new reporting solutions.. Built and maintained Power BI dashboards tracking active client accounts and renewal pipelines, and used Salesforce data to monitor billing, revenue, growth, expenses, and headcount, informing retention and growth strategy.
Critical Situation Manager
Acted as the primary commercial point of contact during high-stakes incidents, coordinating cross-functional teams and documenting resolution workflows for enterprise clients.. Standardized client communication frameworks that improved response times and rebuild customer confidence in high-pressure situations.