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Joselyn
Atención al cliente
Contato
Ibarra, Imbabura, Ecuador
Disponível na CazVid
Competências
Customer ServiceExpert
Extensive experience in managing customer interactions, resolving complaints, and ensuring client satisfaction.
Team LeadershipAdvanced
Supervised and trained teams to enhance performance and ensure effective service delivery.
Communication SkillsAdvanced
Facilitated clear communication between team members and customers, ensuring smooth operations.
Operations ManagementIntermediate
Oversaw daily store operations, including inventory and scheduling, to maintain business standards.
Formação acadêmica
Ingeniería en Tecnologías de la Información
Universidad Estatal Amazónica
Educación secundaria
Unidad Educativa Ibarra - Ecuador
Resumo
Dedicated customer service professional with 8 years of experience in retail and hospitality sectors, specializing in team leadership and operational excellence.
Principais conquistas
- Led customer service team to improve satisfaction ratings and reduce complaint resolution time.
- Implemented new training programs resulting in a 20% increase in team efficiency.
- Managed daily operations of retail outlets, ensuring high-quality customer service and operational compliance.
Experiência
Atención al cliente
Sabores Express
Marzo 2023 - Octubre 2023
Atención al cliente y gestión de pedidos., Manejo básico de caja y registro de consumos., Organización de documentos internos.
Habilidades
Customer ServiceTeam LeadershipCommunication SkillsOperations Management
Publicado na CazVid - 17 de mai. de 2026