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Josfrank
Software QA
Contato
Competências
Applied Agile methodologies to facilitate project delivery and team collaboration.
Conducted manual testing of web and application experiences, identifying issues and ensuring quality.
Utilized Adobe Target Experience and related tools to manage and optimize digital experiences.
Managed customer service operations, leading to promotion due to strong engagement and resolution skills.
Knowledge of radio mobile, structured cabling, and trunked radio systems for telecommunications.
Formação acadêmica
Idiomas
Resumo
Specializing in quality assurance, agile project management, and customer support within the telecommunications and digital experience domains.
Principais conquistas
- Led communication within Agile teams to deliver an average of 30 projects per quarter, including A/B testing and personalization for five telecom brands
- Created detailed task management systems that optimized sprint efficiency and project execution
- Conducted manual testing of Adobe Target Experiences across various applications, ensuring seamless user experience and resolving issues
Experiência
Software QA
Ensured effective communication within the Agile team and facilitated adherence to Agile processes, leading to an average delivery of 30 projects per quarter, including A/B testing and web personalization for five telecommunications brands., Created and managed tasks with detailed requirements,...
Customer Services Representative
Managed and supervised Level 1 customer service operations, ensuring efficient case reception, resolution, and technical support for a telecommunications company., Promoted from Support Agent to Level 1 Supervisor within three months due to exceptional performance in customer engagement and issue...